GessoResolved support tickets, investigated bugs and reviewed product changes leave a record of people doing useful work. Those records may support another revenue stream for your software company through data licensing.
For companies building maintenance, manufacturing, inventory and field-service software, the history can include equipment problems, production exceptions, stock discrepancies, scheduling decisions and customer onboarding. The opportunity is to license selected records to AI buyers, with identifying details removed and the uses stated in an agreement.
Keep the customer problem and the solution together
Consider a fictional support case. A contractor says a technician’s appointment disappeared after a schedule change. Support checks permissions and audit history, reproduces the issue and links an engineering ticket. Engineering identifies the cause, tests a fix and releases it. Support confirms the appointment now appears correctly.
The useful record includes the question, investigation, technical work and confirmation. A final status reading “resolved” leaves most of that story out. During preparation, keeping replies, issue references and outcomes connected helps a buyer understand the work.
Look across your support system, issue tracker and internal discussions. Private repository histories, code reviews, test results and release notes can connect the investigation to the engineering response. Product requests and onboarding questions can also show how your team explains the software, handles exceptions and decides what to improve. Source code is a separate choice; you can assess support and product records without deciding to license your entire repository.
Check what the export actually contains
Start with the tools you use and the years of history available. You do not need to assemble a dataset before speaking with Gesso. We help identify the records, guide your administrator through the export and follow up when the files are ready.
The export should retain the details that connect related work: ticket IDs, reply order, issue references and the result. We also check attachments and linked documents. A large message archive with missing attachments can tell a different story from the complete case.
For Slack, the export route depends on the plan and permissions. Public channels and private conversations have different export requirements. We identify the permitted export route with your administrator. Slack’s export documentation explains the options.
Choose what stays out
Customer names, email addresses, account details, credentials and private customer content need review. Your company can exclude customers, projects, channels and systems. We also check the rights attached to customer-submitted material and third-party code before offering records for licensing.
Preparation preserves the support problem and the steps taken while removing identifying details. Consistent replacement labels help connect a person or company across related records. The review also considers screenshots, attachments and combinations of details that could identify someone.
A buyer’s offer sets the price
Useful history, completeness, available rights and current buyer demand affect the offer. Employee count gives an initial indication of scale; it does not establish the price of your records. You review the proposed records, uses and payment terms before the sale proceeds.
Gesso handles preparation and buyer discussions. Your team helps us understand the systems and supplies the selected exports. Start with an illustrative payout estimate, or book a qualification call to discuss your support and development history. No data upload is needed for the call.